Get A Speed Boost On Us
250Mpbs faster speed for 3 months - at no extra cost
Sign up to our Superfast 150 Mbps 24 month plan & get the first 3 months upgraded to Megafast 400 Mbps.
*Until Mar 2026; +£2/year each April. T&Cs apply.
Experience Megafast Full Fibre: up to a mind-blowing 250Mpbs faster than Superfast Full Fibre
0
Up to 20 seconds*
to download a HD movie
0
Up to 200 seconds*
to download a 10GB game/update
0
Up to 40 seconds*
to upload a 2GB file
* The above speeds are based on the Megafast 400 plan
Join Thousands of UK Homes Already Enjoying Premium Full Fibre
Free Speed Upgrade
Superfast 150
only
£23/month*
on a 24 month contract
+ Free speed upgrade...
Standard speed
Boosted speed
Average download/upload
same upload/
download speeds
Made for small homes that work, stream and game
Super-fast 150mbps symmetrical upload and download speeds
Free quality router and expert installation included (worth £150)
Swift installation & set up in just 4 days with zero hassle
No Upfront Costs
99.9% Network Uptime
Exclusive Upgrade Offer: 400mbps speed Boost for the first 3 months
*Until Mar 2026; +£2/year each April. T&Cs apply.
Stuck in a contract? Contact our team to find out how we can help 0204 571 3851
Discover the Hey!B Full Fibre difference
The home upgrade you wish you’d made sooner
Real Full Fibre vs Standard Fibre: What’s the game-changing difference?
Unlike standard fibre that relies on outdated copper wires from the street cabinet, we install our future-proof cabling that delivers pure, uncompromised full fibre directly into your home.
Real Full Fibre Advantages
-
1
End-to-end fibre optic connection
No copper cables slowing you down
-
2
Direct connection from our network
Straight to your property for optimal performance
-
3
Future-proof technology
Won’t become obsolete as your needs grow
-
4
Superior reliability
Pure fibre performance you can count on
-
5
Lightning-fast speeds
Stay consistent, even during peak times
-
6
No landline needed
Save up to £26.35 per month compared to traditional BT line rental costs while enjoying pure broadband service
High-Performance Living & Working From Home
Transform your home into a high-performance WFH hub. Keep pace with your professional demands, delivering seamless performance when it matters most.
Premium Full Fibre performance
Share documents, photos and videos instantly
Professional video conferencing you can rely on
Work together on shared documents without delays
Stream, download, and upload simultaneously
Work confidently with consistent, dependable performance
Smart Home Ready: Connect Up To 50 Devices Seamlessly
As your home gets smarter, your internet needs to keep up. Our Full Fibre network is built for the future of connected living, handling all your devices without missing a beat.
Smart Home Ready
Phones, tablets, laptops, smart TVs and more
Smooth performance for all your entertainment needs
Real-time monitoring with zero lag or dropped connections
Alexa, Google Home, and Apple HomeKit work flawlessly
Add new smart devices without compromising performance
Everyone can enjoy HD content simultaneously
We Make Switching Stress-Free
Sit back while we handle everything with our – One Touch Swtich service – from cancelling your old provider to setting up your new ultrafast connection.
Key Benefits
Expert setup by certified engineers. £0 setup fee + free router”
Uninterrupted service throughout the process
Seamless number transfer service included
We handle all technical aspects for you
From sign-up to streaming in as little as 4 days.
Contact our team to find out how we can help 0204 571 3851
What our customers say about us
Frequently Asked Questions
How will my Hey!Broadband be installed?
Our engineers will connect the fibre from either a telephone pole overhead, trench underground or ducting overground to your home. It should take about one to two hours until your ultra-fast connection is up and running.
If our engineers find that they cannot complete the installation due to a technical issue, we may need to arrange for specialists or extra equipment. These cases will be considered bespoke installations so and any costs will need to be signed and agreed with you before we undertake work on your property.
Can I get a static IP?
Yes, we offer 1 static IP address as an add-on, for additional £5 per month.
How can you offer such high speeds that my current provider can’t?
We run on our own full fibre network. Our network uses fibre optic technology, which allows signals to pass at light speed, from the town phone exchange straight to your home.
Other companies piggyback off of the existing copper infrastructure originally meant for landlines, and whilst some may use fibre for part of the connection, the copper inevitably slows down their connection speeds.
This is why we can offer you gigabit speeds; the fastest speeds available on the market
Which router model do you provide? & Can I use my own router?
To find your router model please click here.
Router Model
Yes, you can use your own router. We provide a Bridge Mode* service for free. If you plan to use your own router and require bridge mode, please let us know before installation as this will require a special modem to be installed. Otherwise, you will be charged £60 for the extra engineer visit.
*We are not responsible for any configuration issues or processes for routers that are not provided nor placed by Hey!Broadband when installing a bridge mode. Our team only takes care of installation of the “bridge device” to give customers the possibility to use their own router. We kindly invite our customers to flag any issues with the provider of their router.
How fast is my internet going to be?
If you choose our Superfast 150Mbps package, you can download at a speed of 150 megabits per second and upload at 150 megabits per second through an ethernet cable connection.
If you choose our Megafast 400Mbps package, you can download at a speed of 400 megabits per second and upload at 400 megabits per second through an ethernet cable connection.
This will allow you to:
- Download an entire HD film in less than 4 minutes.
- View 4K TV in its full, optimised picture quality.
- Use multiple devices at the same time. One family member can play online games, another can watch HD TV, and two other members can watch two different HD films at the same time, without interruptions or decrease in image or sound quality.
If you choose our Gigafast 900Mbps package, our gigafast speed is 900 megabits per second symmetrical upload and download speed through an ethernet cable connection.
In addition to what you can do with the Megafast connection above, it will allow you to:
- Download an entire HD film in less than a minute.
- Upload 1-hour Twitter* or YouTube* videos in HD in only 15 minutes if you create streaming content in your home (Uploading content over a 20 Mbps connection could take up to 12 hours.)
Do you offer a phone service? Is that the same as a landline?
We offer a phone service as an optional add on. It is different from a traditional landline because our phone service runs on VoIP (Voice over IP) technology and so we do not charge a landline fee. Once your phone service is activated, all you need to do is plug your handset into your Hey!Broadband router
Will I get gigabit speeds on my devices connected through WiFi?
WiFi speeds will always be slower than the full speeds coming into the router. Several factors contribute to slower than expected speeds, such as the layout of your home, the capability of your device, other programmes that are running on your device, or the distance of your devices from the router. We always recommend that you connect by ethernet cable in order to achieve the full speed
How do I contact Customer Service or Tech Support?
If you were not able to find the answer you were looking for in these FAQs, please contact us by e-mail on [email protected], and for any technical support queries, please email [email protected] Our free of charge customer service line 0330 822 2878 is open from 8am-8pm Mon-Fri & 8am-6pm Sat-Sun. Please check for holiday hours by calling our service line. It´s on https://heybroadband.co.uk/help
When should I cancel my broadband with my current provider?
Installation is subject to certain technical conditions and there is a possibility that we may not be able connect you during the visit. Bearing this in mind, we recommend that you do not cancel your existing broadband until your connection with us is up and running.
How do we take your payment?
We collect payments through direct debit, typically 10 working days after your monthly invoice is sent to you. This way, the process is seamless and convenient for you
How will my Hey!Broadband be installed?
Our engineers will connect the fibre from either a telephone pole overhead, trench underground or ducting overground to your home. It should take about one to two hours until your ultra-fast connection is up and running.
If our engineers find that they cannot complete the installation due to a technical issue, we may need to arrange for specialists or extra equipment. These cases will be considered bespoke installations so and any costs will need to be signed and agreed with you before we undertake work on your property.
How can you offer such high speeds that my current provider can’t?
We run on our own full fibre network. Our network uses fibre optic technology, which allows signals to pass at light speed, from the town phone exchange straight to your home.
Other companies piggyback off of the existing copper infrastructure originally meant for landlines, and whilst some may use fibre for part of the connection, the copper inevitably slows down their connection speeds.
This is why we can offer you gigabit speeds; the fastest speeds available on the market
How fast is my internet going to be?
If you choose our Superfast 150Mbps package, you can download at a speed of 150 megabits per second and upload at 150 megabits per second through an ethernet cable connection.
If you choose our Megafast 400Mbps package, you can download at a speed of 400 megabits per second and upload at 400 megabits per second through an ethernet cable connection.
This will allow you to:
- Download an entire HD film in less than 4 minutes.
- View 4K TV in its full, optimised picture quality.
- Use multiple devices at the same time. One family member can play online games, another can watch HD TV, and two other members can watch two different HD films at the same time, without interruptions or decrease in image or sound quality.
If you choose our Gigafast 900Mbps package, our gigafast speed is 900 megabits per second symmetrical upload and download speed through an ethernet cable connection.
In addition to what you can do with the Megafast connection above, it will allow you to:
- Download an entire HD film in less than a minute.
- Upload 1-hour Twitter* or YouTube* videos in HD in only 15 minutes if you create streaming content in your home (Uploading content over a 20 Mbps connection could take up to 12 hours.)
Will I get gigabit speeds on my devices connected through WiFi?
WiFi speeds will always be slower than the full speeds coming into the router. Several factors contribute to slower than expected speeds, such as the layout of your home, the capability of your device, other programmes that are running on your device, or the distance of your devices from the router. We always recommend that you connect by ethernet cable in order to achieve the full speed
When should I cancel my broadband with my current provider?
Installation is subject to certain technical conditions and there is a possibility that we may not be able connect you during the visit. Bearing this in mind, we recommend that you do not cancel your existing broadband until your connection with us is up and running.
Can I get a static IP?
Yes, we offer 1 static IP address as an add-on, for additional £5 per month.
Which router model do you provide? & Can I use my own router?
To find your router model please click here.
Router Model
Yes, you can use your own router. We provide a Bridge Mode* service for free. If you plan to use your own router and require bridge mode, please let us know before installation as this will require a special modem to be installed. Otherwise, you will be charged £60 for the extra engineer visit.
*We are not responsible for any configuration issues or processes for routers that are not provided nor placed by Hey!Broadband when installing a bridge mode. Our team only takes care of installation of the “bridge device” to give customers the possibility to use their own router. We kindly invite our customers to flag any issues with the provider of their router.
Do you offer a phone service? Is that the same as a landline?
We offer a phone service as an optional add on. It is different from a traditional landline because our phone service runs on VoIP (Voice over IP) technology and so we do not charge a landline fee. Once your phone service is activated, all you need to do is plug your handset into your Hey!Broadband router
How do I contact Customer Service or Tech Support?
If you were not able to find the answer you were looking for in these FAQs, please contact us by e-mail on [email protected], and for any technical support queries, please email [email protected] Our free of charge customer service line 0330 822 2878 is open from 8am-8pm Mon-Fri & 8am-6pm Sat-Sun. Please check for holiday hours by calling our service line. It´s on https://heybroadband.co.uk/help
How do we take your payment?
We collect payments through direct debit, typically 10 working days after your monthly invoice is sent to you. This way, the process is seamless and convenient for you
Experience the Power of Faster Broadband
Try Megafast free for 3 months; that's a mind-blowing 250x faster
If you love the extra speed you have the option to stay on the boosted 400Mbps speed, or revert back to 150Mbps for the standard £23 p/m, no questions asked.
*Until Mar 2026; +£2/year each April. T&Cs apply.
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