Fast, reliable full fibre broadband built for modern homes — no slowdowns, no limits.
No copper, no compromises. Just consistently fast speeds, even at peak times.
Stream, work, game and browse as much as you like — no caps, ever.
Stay connected with a fast, reliable service you can count on day and night.
Built for today and ready for tomorrow, with speeds that keep up as your needs grow.
Get £100 bill credit when you switch
Switching is simple
Choose your full fibre plan
Select One Touch Switch in step 2 of the checkout
We handle the switch with your current provider
You’ll be up and running with no downtime or overlap
No calls. No stress. No downtime.
Switch to Hey!Broadband without having to contact your old broadband provider – following OFCOM guidelines we can handle the switch for you. Even better? When you switch using OTS, we’ll apply a £100 bill credit to your account once your service is activated. No calls, no hassle. Easy switch, instant saving.
Online purchase
Simply click the OTS option on Step 2 of the checkout and then provide your current supplier from the dropdown list.
Salesman or by phone
Tell our team that you want to use OTS and provide your current supplier.
Stuck in a contract?
Call 0204 571 3851 and we’ll see what we can do.
Everything you might want to know before switching
We aim to get your full fibre connection up and running in as little as 4 days after you sign up, depending on availability in your area.
Once your slot is booked, our engineers will handle the rest —typically in 1.5 to 3 hours—and you’ll be streaming or gaming lag-free in no time.
One-Touch Switch (OTS) is Ofcom’s game-changing process to simplify switching broadband providers, saving you time and hassle. With HeyB!, it’s a seamless way to switch and upgrade to Gigafast full fibre without the stress of cancellations or downtime, it’s ideal for connected families needing reliable connectivity.
You won’t need to talk to your old provider or coordinate service dates, but you’ll be informed of any Early Termination Fee (ETF), which you’re still responsible for paying.
Here’s how it works
Select your new Hey!Broadband full fibre plan or bundle that’s tailored to your needs with transparent pricing and no hidden costs. Inform us you’d like to use OTS, so you won’t need to contact your old provider to cancel.
Receive confirmation with your plan details, so you can enjoy your new service worry-free in as little as 4 days.
We’ll set up your new full fibre service before your old one ends, ensuring uninterrupted access. OTS means no more juggling providers or risking downtime, so you can switch to better broadband with ease.
Yes — our prices increase by £2 each April during your contract. We’ll always show this clearly upfront so there are no surprises.
Yes, you can use your own router. Just let us know before installation and we’ll enable Bridge Mode for free so you can connect it easily.
If you do choose to use your own router and experience any connection issues, we’re unfortunately unable to provide support for third-party equipment.
Absolutely! Once you request to port your number, we’ll email you requesting details about your most recent phone bill. We will send the porting request to your current provider once your broadband service with us is up and running. Just don’t cancel your current phone service until we confirm the port date—otherwise, you might lose your number. The process can take up to three weeks, so let’s get started early.
Our support team is ready to save the day. Call our free customer service line 0330 822 2878 from 8am-8pm Mon-Fri & 8am-6pm Sat-Sun or email [email protected] for tech queries and we’ll respond within 24 hours. With a 4 star Trustpilot rating, our VIP support team ensures you’re never left lagging.
From switching to setup, here’s everything you need to enjoy faster, more reliable broadband
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Talk to our team for personalised advice — no pressure, no obligation.
We’ll call you at a time that suits you.
Here to help 7 days a week
Monday to Sunday: 8am – 8pm
We’ll get back to you within 24 hours
Switch to real full fibre power today!
Check availability in your area, sign up, and book your slot (as quick as 4 days, availability permitting).
Our engineer will arrive on your chosen day for a 1.5 to 3-hour visit to install our tech and set up for you.
While our engineer is at your home, they’ll check your speed and help connect devices if you need assistance.
Enjoy lag-free broadband speeds that power your busiest days—stream, game, and work without a hitch!
Check availability in your area, sign up, and book your slot (as quick as 4 days, availability permitting).
Our engineer will arrive on your chosen day for a 1.5 to 3-hour visit to install our tech and set up for you.
While our engineer is at your home, they’ll check your speed and help connect devices if you need assistance.
Enjoy lag-free broadband speeds that power your busiest days—stream, game, and work without a hitch!
No problem. Just let us know before installation—we’ll enable Bridge Mode for free so you can use your own router seamlessly.
We don’t believe in one-size-fits-all Wi-Fi. That’s why our expert installers assess your home environment and install the most suitable router for your setup, ensuring optimal performance and coverage where you need it most. You won’t need to choose.
Your installer will power your connection with a top-tier router—get the Adtran 854-v6, Nokia or the Linksys. Every router we install delivers Wi-Fi 6 performance to provide strong, unbreakable coverage across your home for all your devices. During installation, we also position your router for optimal signal and performance throughout your home.
Check availability in your area, sign up, and book your slot (as quick as 4 days, availability permitting).
Our engineer will arrive on your chosen day for a 1.5 to 3-hour visit to install our tech and set up for you.
While our engineer is at your home, they’ll check your speed and help connect devices if you need assistance.
Enjoy lag-free broadband speeds that power your busiest days—stream, game, and work without a hitch!
Choose your full fibre plan
Select One Touch Switch in step 2 of the checkout
We handle the switch with your current provider
You’ll be up and running with no downtime or overlap
Switch to Hey!Broadband without having to contact your old broadband provider - following OFCOM guidelines we can handle the switch for you. Even better? When you switch using OTS, we’ll apply a £100 bill credit to your account once your service is activated. No calls, no hassle. Easy switch, instant saving.
Online purchase
Simply click the OTS option on Step 2 of the checkout and then provide your current supplier from the dropdown list.
Salesman or by phone
Tell our team that you want to use OTS and provide your current supplier.
Check availability, sign up, and book your installation after checkout (in as quick as 4 days, availability permitting).
Our engineer will arrive on your chosen day for a 1.5 to 3-hour visit to install our tech and set up for you.
While our engineer is at your home, they’ll check your speed and help connect devices if you need assistance.
Enjoy lag-free broadband speeds that power your busiest days—stream, game, and work without a hitch!
