Built for modern homes with multiple devices, streaming and gaming.
Built for modern homes with multiple devices, streaming and gaming.
Protect up to 10 devices from online threats.
Built for modern homes with multiple devices, streaming and gaming.
Built for modern homes with multiple devices, streaming and gaming.
Protect up to 10 devices from online threats.
Stuck in a contract? Contact us on 0204 571 3851 to see what we can do.
How fast can I get Hey!Broadband installed?
We aim to get your full fibre connection up and running in as little as 4 days after you sign up, depending on availability in your area. Once your slot is booked, our engineers will handle the rest—typically in 1.5 to 3 hours—and you’ll be streaming or gaming lag-free in no time.
What does "Unlimited" mean for data, calls, and texts?
Unlimited means exactly that – no limits! You can use as much data as you need for web browsing, streaming, gaming, and working, make as many calls to UK standard landlines and mobiles as you like, and send an unlimited number of standard UK texts. Our unlimited plan provides you with complete peace of mind, ensuring you're never caught out by usage limits.
Will my devices handle Hey!Broadband’s Gigafast speeds?
Our Gigafast 900 Mbps plans are built for speed, but your device’s capability matters. For the best experience, connect via ethernet to hit top speeds. WiFi might be slower due to factors like your home’s layout or device limits—our Mesh WiFi Pods can help extend that signal to every corner.
Is there a Fair Usage Policy for unlimited plans?
While our plans are truly unlimited for typical personal use, a Fair Usage Policy may apply to prevent unreasonable use or commercial use. This is standard across the industry to ensure network quality for all users. Please refer to our full Terms & Conditions for detailed information.
What if I’m stuck in a contract with another provider?
We get it—being tied down is the worst. If you’re locked into a contract but craving full-fibre freedom, reach out to us at 0330 822 2878 or [email protected] We can whip up a bespoke deal to help cover any exit fees, making your switch to Hey Broadband a no-brainer.
Can I keep my existing mobile number?
Yes, absolutely! It's easy to keep your current mobile number when you switch to Hey!Broadband Mobile. We can guide you through the simple process of transferring your number during signup.
Can I use my own router?
Yes, we provide Bridge Mode* service for free. If you plan to use your own router and require bridge mode, please let us know before installation as this will require a special modem to be installed. Otherwise, you will be charged £60 for the extra engineer visit. *We are not responsible for any configuration issues or processes for routers that are not provided nor placed by Hey!Broadband when installing a bridge mode. Our team only takes care of installation of the “bridge device” to give customers the possibility to use their own router. We kindly invite our customers to flag any issues with the provider of their router.
How do I switch to Hey!Broadband Mobile, if I'm currently with another provider?
Switching is hassle-free. Once you've chosen your Hey!Broadband Mobile plan, you can request a PAC (Porting Authorisation Code) from your current provider. We'll then use this code to transfer your number and seamlessly switch you over. Here are the steps:
How do I get help if something goes wrong?
Our support team is ready to save the day. Call our free customer service line 0330 822 2878 from 8am-8pm Mon-Fri & 8am-6pm Sat-Sun or email [email protected] for tech queries and we’ll respond within 24 hours. With a 4.1/5 Trustpilot rating, our VIP support team ensures you’re never left lagging.
How fast can I get Hey!Broadband installed?
We aim to get your full fibre connection up and running in as little as 4 days after you sign up, depending on availability in your area. Once your slot is booked, our engineers will handle the rest—typically in 1.5 to 3 hours—and you’ll be streaming or gaming lag-free in no time.
Will my devices handle Hey!Broadband’s Gigafast speeds?
Our Gigafast 900 Mbps plans are built for speed, but your device’s capability matters. For the best experience, connect via ethernet to hit top speeds. WiFi might be slower due to factors like your home’s layout or device limits—our Mesh WiFi Pods can help extend that signal to every corner.
What if I’m stuck in a contract with another provider?
We get it—being tied down is the worst. If you’re locked into a contract but craving full-fibre freedom, reach out to us at 0330 822 2878 or [email protected] We can whip up a bespoke deal to help cover any exit fees, making your switch to Hey Broadband a no-brainer.
Can I use my own router?
Yes, we provide Bridge Mode* service for free. If you plan to use your own router and require bridge mode, please let us know before installation as this will require a special modem to be installed. Otherwise, you will be charged £60 for the extra engineer visit. *We are not responsible for any configuration issues or processes for routers that are not provided nor placed by Hey!Broadband when installing a bridge mode. Our team only takes care of installation of the “bridge device” to give customers the possibility to use their own router. We kindly invite our customers to flag any issues with the provider of their router.
How do I get help if something goes wrong?
Our support team is ready to save the day. Call our free customer service line 0330 822 2878 from 8am-8pm Mon-Fri & 8am-6pm Sat-Sun or email [email protected] for tech queries and we’ll respond within 24 hours. With a 4.1/5 Trustpilot rating, our VIP support team ensures you’re never left lagging.
What does "Unlimited" mean for data, calls, and texts?
Unlimited means exactly that – no limits! You can use as much data as you need for web browsing, streaming, gaming, and working, make as many calls to UK standard landlines and mobiles as you like, and send an unlimited number of standard UK texts. Our unlimited plan provides you with complete peace of mind, ensuring you're never caught out by usage limits.
Is there a Fair Usage Policy for unlimited plans?
While our plans are truly unlimited for typical personal use, a Fair Usage Policy may apply to prevent unreasonable use or commercial use. This is standard across the industry to ensure network quality for all users. Please refer to our full Terms & Conditions for detailed information.
Can I keep my existing mobile number?
Yes, absolutely! It's easy to keep your current mobile number when you switch to Hey!Broadband Mobile. We can guide you through the simple process of transferring your number during signup.
How do I switch to Hey!Broadband Mobile, if I'm currently with another provider?
Switching is hassle-free. Once you've chosen your Hey!Broadband Mobile plan, you can request a PAC (Porting Authorisation Code) from your current provider. We'll then use this code to transfer your number and seamlessly switch you over. Here are the steps:
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