We’re shaking up our broadband deals for 2025
Offer ends 13th January 2025
Get the first 3 months free
then just £27 a month for last 21 months
Gigafast 900
now only
£43 £27/month
on a 24 month contract
+ First 3 months FREE
Made for modern homes where 4K streaming, gaming and multiple devices thrive
Lightning-fast 900mbps symmetrical upload and download speeds
Price-lock guarantee - your monthly rates stays frozen throughout your contract
Free quality router and expert installation included (worth £150)
Swift installation & set up in just 4 days with zero hassle
First 3 months FREE – then just £27/month for the remaining 21 months (save £232.50 per year)
24-month contract length
Stuck in a contract?
Contact our team to find out how we can help 0808 168 16 16
Switch and save up to £513 compared to
other similar broadband supplier plans
Stuck in a contract? Contact us to see what we can do.
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*Offer changes due to promotion.
CYBER MONDAY 50% OFF DEAL
Megafast 400
now only
£33 £16.50/month
on a 24 month contract
Made for medium-sized homes that work, stream or game on multiple devices
Mega-fast 400mbps symmetrical upload and download speeds
Price-lock guarantee - your monthly rates stays frozen throughout your contract
Free quality router and expert installation included (worth £150)
Swift installation & set up in just 4 days with zero hassle
Exclusive Cyber Monday offer: 50% off -now just £16.50/months (save £198 per year)
24-month contract length
Stuck in a contract?
Contact our team to find out how we can help 0808 168 16 16
CYBER MONDAY 50% OFF DEAL
Superfast 150
now only
£23 £11.50/month
on a 24 month contract
Made for small homes that work, stream and game
Super-fast 150mbps symmetrical upload and download speeds
Price-lock guarantee - your monthly rates stays frozen throughout your contract
Free quality router and expert installation included (worth £150)
Swift installation & set up in just 4 days with zero hassle
Exclusive Cyber Monday offer: 50% off -now just £11.50/months (save £138 per year)
24-month contract length
Stuck in a contract?
Contact our team to find out how we can help 0808 168 16 16
Experience Full Fibre: up to a mind-blowing 20x faster than standard UK broadband
0
Up to 22 seconds*
to download a 4K movie
0
Up to 33 seconds*
to download a 30GB game/update
0
Up to 2.2 second*
to upload a 2GB file
* The above speeds are based on the Gigafast 900 plan
Can you get Hey!B?
Discover the Hey!B Full Fibre difference
The home upgrade you wish you’d made sooner
Full Fibre vs Standard Fibre: What’s the game-changing difference?
Why settle for halfway? Full Fibre means exactly that – pure fibre optic cable running directly to your doorstep. While others stop at the street cabinet with aging copper wires, our future-proof network delivers lightning-fast speeds straight to your home. Just pure end-to-end fibre performance.
"Switched to these guys and wow… we had 10MB/s, took forever to download stuff and felt like living in Middle Ages. Full 900MB/s is insane and it’s a stable connection… no problems so far 👍"
Tom, October 2024
Your home office deserves better: zero lag, zero stress
Power through your workday with internet that works as hard as you do. Upload massive files in seconds, run crystal-clear video calls, and collaborate in real-time – all without a hint of lag or buffering. Handle multiple tasks simultaneously without breaking a sweat. No more frozen Zoom calls or frustrating delays. Just pure, uninterrupted productivity that keeps pace with your workday. Because your home office deserves the same powerful connection as any corporate HQ.
“The installation went smoothly as we needed the broadband to go into our new garden office. Darren was very helpful in the installation”
Claire, February 2023
Connect your growing smart home: 100+ devices, zero compromise
Your home gets smarter every year. From entertainment systems and gaming consoles to smart thermostats, security cameras, and voice assistants – the average household now juggles dozens of connected devices. And that number’s only growing. That’s why our Full Fibre network is built for the future of smart living. Connect over 100 devices simultaneously without breaking a sweat. Watch your favorite shows in the living room while the kids game online, your smart doorbell monitors deliveries, and your home automation keeps everything running smoothly. No buffering, no dropouts, just seamless connectivity for your entire digital ecosystem.
"Was connected next day, Everything is good so far, 6 months in... Very good provider, have nothing to complain about!"
Hetcau, October 2024
Life without WIFI speed bumps: Always smooth, always fast, always connected
Remember those rooms where your WiFi always lets you down? Say goodbye to those frustrations. Our set up offers over 6x better WiFi speeds of 731.20Mbps on average, compared to the UK average of 110.19Mbps. However, we realise every home has it’s own quirks and nuances, which is why getting full WiFi coverage everywhere can be tricky. If WiFi is a particular issue in your home, to get a better connection in those really problematic areas, our Smart WiFi add-on will expand your coverage to those tough to reach places, providing a stronger performance.
“Smooth sign up process and Hardeep Singh and Satwant Singh did a great job installing.”
Oliver, October 2024
What our customers say about us
More than just savings: premium perks with every package
Built for tomorrow, ready today
Welcome to true full fibre – where every inch of your connection uses cutting-edge fibre optic cable. We've laid fresh fibre lines straight to your door, delivering symmetrical speeds that make slow uploads a thing of the past. Upload family videos as fast as you download movies, and stay ahead of tomorrow's digital demands.
Rock-solid 99.9% reliability
We don't just promise reliability – we prove it. Our network status page gives you real-time visibility of our service performance in your area, because we believe in complete transparency. Check it yourself and see why our customers trust us to keep them connected when it matters most. No hidden issues. No surprise downtime. Just dependable, proven performance you can verify anytime.
9 out of 10 customers choose to stay
The numbers speak for themselves. While other providers watch customers leave, our members stick around – and for good reason. When you experience truly reliable full fibre broadband, there's simply no going back to anything less. Don't just take our word for it. Join the 90% of customers who've discovered the Hey!B difference and never looked back.
Greater Wi-Fi signal range
Our routers offer the best Wi-Fi signal possible, however, Wi-Fi is impacted by many external influences. for greater coverage consider our Smart Wi-Fi solution. This is an additional option that you can choose and learn more during sign up.
Price-Lock promise
No mid-contract price hikes, no nasty surprises. Your rate stays frozen for your entire 24-month contract. That's our guarantee – because reliable costs matter as much as reliable speed.
4-Day switch, zero hassle
Why wait weeks for better broadband? Our trained technicians will install your smart hub and optimise your connection in just 4 days – all included at no extra cost. Plus limited down time during the switch.
Experienced Support Team
Questions? Problems? Our amazing customer service and technical support teams are just a call away. Just straight-talking experts who understand your needs and know our network inside out. They will ensure that you stay happily connected and answer any queries or questions you may have. 7 days a week, 8am – 8pm.
Local network,
built for your community
Unlike national providers, our network is built specifically for your area. That means better reliability, faster response times, and infrastructure that's designed around your community's needs.
Frequently Asked Questions
How will my Hey!Broadband be installed?
Our engineers will connect the fibre from either a telephone pole overhead, trench underground or ducting overground to your home. It should take about one to two hours until your ultra-fast connection is up and running.
If our engineers find that they cannot complete the installation due to a technical issue, we may need to arrange for specialists or extra equipment. These cases will be considered bespoke installations so and any costs will need to be signed and agreed with you before we undertake work on your property.
Can I get a static IP?
Yes, we offer 1 static IP address as an add-on, for additional £5 per month.
How can you offer such high speeds that my current provider can’t?
We run on our own full fibre network. Our network uses fibre optic technology, which allows signals to pass at light speed, from the town phone exchange straight to your home.
Other companies piggyback off of the existing copper infrastructure originally meant for landlines, and whilst some may use fibre for part of the connection, the copper inevitably slows down their connection speeds.
This is why we can offer you gigabit speeds; the fastest speeds available on the market
Which router model do you provide? & Can I use my own router?
To find your router model please click here.
Router Model
Yes, you can use your own router. We provide a Bridge Mode* service for free. If you plan to use your own router and require bridge mode, please let us know before installation as this will require a special modem to be installed. Otherwise, you will be charged £60 for the extra engineer visit.
*We are not responsible for any configuration issues or processes for routers that are not provided nor placed by Hey!Broadband when installing a bridge mode. Our team only takes care of installation of the “bridge device” to give customers the possibility to use their own router. We kindly invite our customers to flag any issues with the provider of their router.
How fast is my internet going to be?
If you choose our Superfast 150Mbps package, you can download at a speed of 150 megabits per second and upload at 150 megabits per second through an ethernet cable connection.
If you choose our Megafast 400Mbps package, you can download at a speed of 400 megabits per second and upload at 400 megabits per second through an ethernet cable connection.
This will allow you to:
- Download an entire HD film in less than 4 minutes.
- View 4K TV in its full, optimised picture quality.
- Use multiple devices at the same time. One family member can play online games, another can watch HD TV, and two other members can watch two different HD films at the same time, without interruptions or decrease in image or sound quality.
If you choose our Gigafast 1000Mbps package, our gigafast speed is 1000 megabits per second symmetrical upload and download speed through an ethernet cable connection.
In addition to what you can do with the Megafast connection above, it will allow you to:
- Download an entire HD film in less than a minute.
- Upload 1-hour Twitter* or YouTube* videos in HD in only 15 minutes if you create streaming content in your home (Uploading content over a 20 Mbps connection could take up to 12 hours.)
Do you offer a phone service? Is that the same as a landline?
We offer a phone service as an optional add on. It is different from a traditional landline because our phone service runs on VoIP (Voice over IP) technology and so we do not charge a landline fee. Once your phone service is activated, all you need to do is plug your handset into your Hey!Broadband router
Will I get gigabit speeds on my devices connected through WiFi?
WiFi speeds will always be slower than the full speeds coming into the router. Several factors contribute to slower than expected speeds, such as the layout of your home, the capability of your device, other programmes that are running on your device, or the distance of your devices from the router. We always recommend that you connect by ethernet cable in order to achieve the full speed
How do I contact Customer Service or Tech Support?
If you were not able to find the answer you were looking for in these FAQs, please contact us by e-mail on [email protected], and for any technical support queries, please email [email protected] Our free of charge customer service line 0808 168 1616 is open from 8am-8pm 7 days a week. Please check for holiday hours by calling our service line. It´s on https://heybroadband.co.uk/help
We are available Mon – Sun from 8 am to 8 pm
When should I cancel my broadband with my current provider?
Installation is subject to certain technical conditions and there is a possibility that we may not be able connect you during the visit. Bearing this in mind, we recommend that you do not cancel your existing broadband until your connection with us is up and running.
How do we take your payment?
We collect payments through direct debit, typically 10 working days after your monthly invoice is sent to you. This way, the process is seamless and convenient for you
How will my Hey!Broadband be installed?
Our engineers will connect the fibre from either a telephone pole overhead, trench underground or ducting overground to your home. It should take about one to two hours until your ultra-fast connection is up and running.
If our engineers find that they cannot complete the installation due to a technical issue, we may need to arrange for specialists or extra equipment. These cases will be considered bespoke installations so and any costs will need to be signed and agreed with you before we undertake work on your property.
How can you offer such high speeds that my current provider can’t?
We run on our own full fibre network. Our network uses fibre optic technology, which allows signals to pass at light speed, from the town phone exchange straight to your home.
Other companies piggyback off of the existing copper infrastructure originally meant for landlines, and whilst some may use fibre for part of the connection, the copper inevitably slows down their connection speeds.
This is why we can offer you gigabit speeds; the fastest speeds available on the market
How fast is my internet going to be?
If you choose our Superfast 150Mbps package, you can download at a speed of 150 megabits per second and upload at 150 megabits per second through an ethernet cable connection.
If you choose our Megafast 400Mbps package, you can download at a speed of 400 megabits per second and upload at 400 megabits per second through an ethernet cable connection.
This will allow you to:
- Download an entire HD film in less than 4 minutes.
- View 4K TV in its full, optimised picture quality.
- Use multiple devices at the same time. One family member can play online games, another can watch HD TV, and two other members can watch two different HD films at the same time, without interruptions or decrease in image or sound quality.
If you choose our Gigafast 1000Mbps package, our gigafast speed is 1000 megabits per second symmetrical upload and download speed through an ethernet cable connection.
In addition to what you can do with the Megafast connection above, it will allow you to:
- Download an entire HD film in less than a minute.
- Upload 1-hour Twitter* or YouTube* videos in HD in only 15 minutes if you create streaming content in your home (Uploading content over a 20 Mbps connection could take up to 12 hours.)
Will I get gigabit speeds on my devices connected through WiFi?
WiFi speeds will always be slower than the full speeds coming into the router. Several factors contribute to slower than expected speeds, such as the layout of your home, the capability of your device, other programmes that are running on your device, or the distance of your devices from the router. We always recommend that you connect by ethernet cable in order to achieve the full speed
When should I cancel my broadband with my current provider?
Installation is subject to certain technical conditions and there is a possibility that we may not be able connect you during the visit. Bearing this in mind, we recommend that you do not cancel your existing broadband until your connection with us is up and running.
Can I get a static IP?
Yes, we offer 1 static IP address as an add-on, for additional £5 per month.
Which router model do you provide? & Can I use my own router?
To find your router model please click here.
Router Model
Yes, you can use your own router. We provide a Bridge Mode* service for free. If you plan to use your own router and require bridge mode, please let us know before installation as this will require a special modem to be installed. Otherwise, you will be charged £60 for the extra engineer visit.
*We are not responsible for any configuration issues or processes for routers that are not provided nor placed by Hey!Broadband when installing a bridge mode. Our team only takes care of installation of the “bridge device” to give customers the possibility to use their own router. We kindly invite our customers to flag any issues with the provider of their router.
Do you offer a phone service? Is that the same as a landline?
We offer a phone service as an optional add on. It is different from a traditional landline because our phone service runs on VoIP (Voice over IP) technology and so we do not charge a landline fee. Once your phone service is activated, all you need to do is plug your handset into your Hey!Broadband router
How do I contact Customer Service or Tech Support?
If you were not able to find the answer you were looking for in these FAQs, please contact us by e-mail on [email protected], and for any technical support queries, please email [email protected] Our free of charge customer service line 0808 168 1616 is open from 8am-8pm 7 days a week. Please check for holiday hours by calling our service line. It´s on https://heybroadband.co.uk/help
We are available Mon – Sun from 8 am to 8 pm
How do we take your payment?
We collect payments through direct debit, typically 10 working days after your monthly invoice is sent to you. This way, the process is seamless and convenient for you
Claim 3 months FREE now
Lock in £27 per month + 3 months FREE for our fastest full fibre Broadband
Save a massive £465 - enter your postcode to start.
*Offer ends 13th January, 2025
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