We aim to get your full fibre connection up and running in as little as 4 days after you sign up, depending on availability in your area. Once your slot is booked, our engineers will handle the rest—typically in 1.5 to 3 hours—and you’ll be streaming or gaming lag-free in no time.


We get it—being tied down is the worst. If you’re locked into a contract but craving full-fibre freedom, reach out to us at 0330 822 2878 or [email protected] We can whip up a bespoke deal to help cover any exit fees, making your switch to Hey Broadband a no-brainer.


Our Gigafast 900 Mbps plans are built for speed, but your device’s capability matters. For the best experience, connect via ethernet to hit top speeds. Wi-Fi might be slower due to factors like your home’s layout or device limits—our Mesh Wi-Fi Pods can help extend that signal to every corner.


Absolutely! Once you request to port your number, we’ll email you requesting details about your most recent phone bill. We will send the porting request to your current provider once your broadband service with us is up and running. Just don’t cancel your current phone service until we confirm the port date—otherwise, you might lose your number. The process can take up to three weeks, so let’s get started early.

Yes, we provide Bridge Mode* service for free. If you plan to use your own router and require bridge mode, please let us know before installation as this will require a special modem to be installed. Otherwise, you will be charged £60 for the extra engineer visit. *We are not responsible for any configuration issues or processes for routers that are not provided nor placed by Hey!Broadband when installing a bridge mode. Our team only takes care of installation of the “bridge device” to give customers the possibility to use their own router. We kindly invite our customers to flag any issues with the provider of their router.

Our support team is ready to save the day. Call our free customer service line 0330 822 2878 from 8am-8pm Mon-Fri & 8am-6pm Sat-Sun or email [email protected] for tech queries and we’ll respond within 24 hours. With a 4.1/5 Trustpilot rating, our VIP support team ensures you’re never left lagging.

One-Touch Switch (OTS) is Ofcom’s game-changing process to simplify switching broadband providers, saving you time and hassle. With HeyB!, it’s a seamless way to switch and upgrade to Gigafast full fibre without the stress of cancellations or downtime, it’s ideal for connected families needing reliable connectivity. You won’t need to talk to your old provider or coordinate service dates, but you’ll be informed of any Early Termination Fee (ETF), which you’re still responsible for paying. Here’s how it works: Select your new Hey!Broadband full fibre plan or bundle that’s tailored to your needs with transparent pricing and no hidden costs. Inform us you’d like to use OTS, so you won’t need to contact your old provider to cancel. Receive confirmation with your plan details, so you can enjoy your new service worry-free in as little as 4 days. We’ll set up your new full fibre service before your old one ends, ensuring uninterrupted access. OTS means no more juggling providers or risking downtime, so you can switch to better broadband with ease.